1. What is RiwaazAura?

RiwaazAura is an online store offering beautifully curated gift boxes for every occasion. We provide gift options for fathers, mothers, elders, sisters, girlfriends, children, and even pets (coming soon). Our gift boxes include religious items, beauty accessories, office essentials, and creative craft kits.

2. Do you offer customization in gift boxes?

Yes! We offer customized gift boxes where you can personalize items as per your preferences. Contact our support team for customization requests.

3. What payment methods do you accept?

We accept multiple payment methods, including:
✅ Credit/Debit Cards (Visa, Mastercard, etc.)
✅ UPI & Wallets (Google Pay, Paytm, PhonePe)
✅ Net Banking

4. Do you offer free shipping?

Yes, we provide free shipping within India via reputed courier services like Delhivery, DTDC, and Blue Dart. For international orders, shipping charges and customs duties apply based on location.

5. How long does shipping take?

• Domestic Orders (India): Shipped within 1-2 business days and delivered in 3-4 days.
• International Orders: Delivery time varies depending on location and customs clearance.

6. How can I track my order?

Once your order is shipped, we will send you a tracking number via email. You can also check your order status in the “My Account” section on our website.

7. What is your return and exchange policy?

We accept returns/exchanges only for defective products. Please note:
✅ An unboxing video is required as proof to process the return.
✅ Return requests must be made within [X] days of delivery.
✅ Customized products are non-returnable.

8. Can I cancel my order after placing it?

Orders can be canceled before they are shipped. Once dispatched, cancellations are not possible. For assistance, contact our support team immediately.

9. Do you offer gift wrapping?

Yes! All our gift boxes are elegantly packed, and we also offer an additional gift-wrapping option at checkout.