Return & Exchange Policy
At RiwaazAura we take pride in delivering high-quality, thoughtfully curated gift boxes. However, if you receive a defective product, we are happy to assist you with a return or exchange, subject to the following conditions:
Eligibility for Return & Exchange
- Defective Products Only – Returns and exchanges are applicable only for defective or damaged items received in your order.
- Unboxing Video Required – A clear unboxing video must be provided as proof to validate the return or exchange request. This helps us verify the issue and process your request smoothly.
- Return Request Timeframe – You must raise a return or exchange request within 2 days of receiving your order. Late requests may not be considered.
- Unused & Original Packaging – The product must be returned in its original packaging, unused, and in the same condition as received.
How to Request a Return or Exchange?
- Contact Us – Email us at [RiwaazAura@Gmail.com] or WhatsApp at [+917014186330] with your order details and the required unboxing video.
- Verification Process – Our team will review your request and respond within [3-4] business days.
- Return Approval & Shipping – If approved, we will provide return shipping instructions. Customers may be required to provide details as required by customer support team.
- Refund or Replacement – Upon receiving and inspecting the returned product, we will process a replacement or issue a refund/store credit, depending on your preference.
Non-Returnable Items
- Customized or personalized gift boxes.
- Items returned without an unboxing video as proof.
We appreciate your cooperation in ensuring a smooth return and exchange process. For any further assistance, feel free to reach out to us!